Orbit is an autonomous AI agent that monitors every customer's health, predicts who's about to leave, and takes action before you lose them. No dashboards to check. No playbooks to run. It just works.
Gainsight, ChurnZero, Custify. They're all dashboards built for CS managers who already exist. They surface insights and wait for humans to act. But most SaaS companies don't have a CS team. They have a founder checking Stripe at midnight, wondering which customers are about to cancel.
Product usage, support tickets, billing events, NPS scores. Orbit ingests every signal that tells the story of customer health.
Every account gets a real-time health score. When signals shift, Orbit detects churn risk days or weeks before cancellation.
Check-in emails. Personalized offers. Escalation to your team for high-value accounts. Orbit doesn't wait for you to notice. It handles retention while you build product.
Real-time health scores computed from usage patterns, support interactions, billing behavior, and engagement signals. No manual updates.
ML models trained on your data identify at-risk accounts before the warning signs become cancellation requests. Early warning, not late regret.
When health drops, Orbit acts. Sends contextual check-in emails, triggers in-app messages, offers help resources. No human in the loop needed.
Retention is half the story. Orbit also identifies accounts ready to upgrade, surfaces upsell timing, and flags expansion revenue opportunities.
Every account monitored. Every risk detected. Every intervention timed perfectly. Orbit doesn't take PTO, doesn't miss signals, and doesn't let customers slip through the cracks.